Privacy Policy

Information We Collect

When you interact with the ARK SCIENTIFIC website, we receive and store certain information. This information may include, but is not limited to: the country you are from, the device, operating system, browser, and your IP address.

General Data Protection Regulation (GDPR)

Live Chat – Live Support

When using the chatbox from onWebChat, all communication between you and our staff is encrypted on an SSL (Secure Socket Layer). This ensures that all chat messages remain private and integral.

All communication sent to ARK SCIENTIFIC using the chatbox will be saved to ARK SCIENTIFIC’s database (for example, when you ask for support, send in questions, comments, or report a problem). This enables us to provide you with our services and to improve our services.

Google Analytics

ARK SCIENTIFIC may use third-party analytic tools such as Google Analytics that make use of cookies to collect traffic information. The information collected is about the ways people visit and interact with our website. You can prevent your data from being used by Google Analytics here.

How We Use This Information

ARK SCIENTIFIC uses the collected information for the following purposes:

• To enable us to provide you with our services and to improve our services.
• To track and analyze the traffic on our website using cookies. This way, we can improve the website’s performance and create the best user experience.

We Use Cookies

Cookies are small data files transferred to your device to store information about your use of a service. ARK SCIENTIFIC uses cookies and similar technologies to help recognize you as a returning visitor and to improve the services' quality.

Some examples of how we use cookies:

• Recognize returning visitors.
• Recognize harmful visitors.
• To track user traffic.
• To improve our services.

We don’t have any control over third-party cookies from services like YouTube, Facebook, and LinkedIn.

Your Information Security

ARK SCIENTIFIC highly values the security of your personal information. All of the data we receive is safely stored in our database. We follow the GDPR standards for the protection of your information.

When using the “keep me signed in” option, your session will be saved for 60 days. Please make sure that during this period no one except you can access your account.

If you have any questions about the security of your personal information, you can contact us at GDPR@arkscientific.com.

Your Rights

The law in certain countries, including the EU, requires companies to tell you about certain rights regarding the users' personal information. Except where an exception or exemption applies, these rights include the ability to access, correct, and request deletion of your personal information.

If you no longer want to use our services, get an insight into your information, no longer wish to receive service-related messages (except for legally required notices), or have questions related to this topic, you can contact us at GDPR@arkscientific.com.

Data Removal

Our specific retention time for personal data can vary considerably based on the content of the service provided and our legal obligations. The following factors usually affect retention times:

• How long is it needed to hold this information?
• Is the information sensitive?
• Did the user give permission to save the information?
• What legal obligations are there regarding the information?
• Did the user request for their information to be removed?

For more information about retention times or to request data removal, you can contact us at GDPR@arkscientific.com.

We may revise this privacy policy from time to time. The most recent version will always be available on this page. By continuing to access or use the services after those changes become effective, you agree to be bound by the revised privacy policy.

Feel free to contact us if you have any questions regarding the information on this page at GDPR@arkscientific.com.